Terms & Conditions

By using our website, you are automatically agreeing to the terms that regulate its use and the purchase of goods sold by us

We reserve the right to modify, update or change these terms and any contents of the website at any time without prior notice. This includes pricing and availability information, which is not guaranteed. It also includes any errors, omissions or inaccuracies relating to product descriptions, pricing, promotions, and shipping charges. All site contents are provided on an ‘as is’ basis without warranties or conditions of any kind, either expressed or implied.

WE DO NOT ACCEPT ORDER RETURNS. Returns and exchanges are dealt with on a case-by-base basis. Any returns will be exchanged for items of equal value or may be refunded with store credit depending on the decision made for the issue by Villains Untold Ltd. Shipping fees associated with returns and/or exchanges are not covered. You will be responsible for all shipping fees associated with returned items. If your item is faulty or damaged, we require that you notify villainsuntold@gmail.com within 7 days of receipt. If an exchange is permitted, items must be returned with its original packaging and tags - unused and unwashed.

Sales tax is charged on all orders.

All trademarks used and/or displayed on this website are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by Villains Untold Ltd. All content of our website, including text, images, buttons, graphics, logos, illustrations and photographs are protected by the Copyright Act. You may download or copy site content for personal, non-commercial use only. Copying, downloading, posting, reproducing, distributing, republishing, displaying, or transmitting in any form or by any means of our materials, without prior written consent of Villains Untold, is prohibited.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. We respect your privacy and do not share customer information with third parties, except those directly involved in the processing of orders and shipping.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

We use email/SMS and targeted online advertising to send you product and services updates, promotional offers and other marketing communications based on the information we collect about you, such as your email address, general location, and purchase and website browsing history. You may withdraw your consent or manage your preferences at any time by clicking the unsubscribe link at the bottom of any of our marketing emails, or by emailing us at villainsuntold@gmail.com